•DEMDET INVOICE PROCESS AND ISSUE TIME FRAME

•Normal case

–Working day – between 8 hours to 24 hours (1 day)

–Weekend – between 8 hours to 60 hours (2.5 days)

•Special case

–Request additional free time after invoice issued

•APPROVE

–Working day – between 8 hours to 48 hours (2 days)

–Weekend – between 24 hours to 84 hours (3.5 days)

•REJECT

–Working day – between 8 hours to 72 hours (3 days)

–Weekend – between 24 hours to 108 hours (4.5 days)

•Follow-up customer process

–After 7 days – send reminder email

–After 14 days – send demand letter

–After 28 days – send official demand letter (from lawyer)

•RM 150.00 per latter charge by lawyer

–After 42 days – proceed legal action

•DEMDET charges below RM 4,000.00 – not recommended to proceed – by lawyer

(after 28 days follow-up process require YMY management approval)

–END-DATE

•Working day – between 8 hours to 24 hours (1 day)

•Weekend – between 24 hours to 60 hours (2.5 days)

(Additional hour/day will be added if invoice generation day falls on public holiday)